Working for a highly successful MS Gold Partner IT MSP company, the IT Service Desk Analyst works remotely but as part of a team responsible for providing telephone and remote access support for clients on a range of workstation, application and hardware issues, including some server and network support.
With a solid customer services ability you will also be responsible for carrying out a range of daily network administration tasks, detailed below.
This company takes the development of their IT Service Desk Analysts so seriously that they pay for you to do Microsoft qualifications - and your rewarded with a salary increase when you've completed them.
Responsibilities:
- Providing a first response via telephone and remote support to clients
- Managing your own call queue within specified SLAs
- Resolving technical issues for clients
- Ownership of a call, ensuring you are keeping a client fully informed of progress at every stage
The Team:
- Working as part of a large dedicated team
- Reporting to the Head of Service Delivery through the Helpdesk Manager
Essential Experience:
- Active Directory (managing user accounts within AD)
- Group Policies (what are they, how they are enforced)
- MS Exchange (management of user accounts, 'how do I' support advice, access requests)
- MS Office ('how do I' support advice, basic trouble shooting)
- Terminal Server (trouble shooting connection issue)
- Experience within a technical support customer led IT helpdesk
Desirable:
- Windows Server
- Knowledge of application support
Miscellaneous:
- Monday to Friday, 40 hours a week
- 23 days annual leave rising to 27
- Qualifications allowance payable upon successful completion of funded accreditation's
- Overtime allowance
**This is a brilliant opportunity for any Service Desk professionals who want to work for a company that is stable, successful, and take your career development seriously.***
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