Job Description:
We are looking for a motivated and customer-focused Service Desk Analyst to join our IT team. The successful candidate will be the first point of contact for all IT-related issues and will play a crucial role in ensuring the smooth operation of our IT services.
Key Responsibilities:
- Provide first-line support to end-users via phone, email, and chat.
- Diagnose and resolve technical issues related to hardware, software, and network connectivity.
- Log and track all incidents and service requests in the ticketing system.
- Escalate complex issues to higher-level support teams as necessary.
- Maintain and update documentation for IT processes and procedures.
- Assist with the setup and configuration of new hardware and software.
- Provide excellent customer service and ensure timely resolution of issues.
Requirements:
- Proven experience in a service desk or technical support role.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with common software applications and troubleshooting techniques.
- Excellent communication and interpersonal skills.
- The ability to work independently and as part of a team.
- Strong problem-solving skills and attention to detail.
- Relevant IT certifications (e.g., CompTIA A+, ITIL) are a plus.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A supportive and collaborative work environment.
- Access to the latest technology and tools.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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