Working with the Head of Customer Success, this role offers the opportunity to play a key role in our scaling business, contributing to the growth of our Customer Success function, and the development of our future strategy.
You will assist in the design, definition and implementation of new systems, and the creation of key KPIs, SLAs and feedback mechanisms, whilst also handling day-to-day contact with customers requiring assistance, and pro-actively monitoring our live estate, flagging any concerns.
Acting as the voice of our customers within Energy Park, you'll ensure you understand their needs, communicate these to the business and advocate for them.
Our client is a high-performing non-for-profit organisation, with a CQC overall rating of Good or Outstanding across all their supported living, residential and outreach services in London, South, Southeast, West Midlands and the East of England.
£80,000 - £102 ,000 Car allowance Bonus Private medical insurance
From the beginning, we have been a social enterprise, driven by a strong sense of purpose, entrepreneurial spirit, and professionalism to turn that vision into reality.
Hyde was established in 1967 by three visionaries who sought to provide quality homes for those underserved by the housing market.
Posted by Victoria Mutual Finance • £23K/yr to £27K/yr
Liaise with all relevant Head Office departments regarding customer requests, queries and issues as the need arises.
Promptly receive all requests, queries, inquiries submitted by customers and members and forward to Head Office for processing ensuring all required documentation are in line with policy and procedures.
Receive customers and members (walk-in or telephone) promptly
Responsible for the operations of the Cleaning Team and Catering Team and all soft services, delivering excellent Customer Service by ensuring all requests from users within the ELFT are executed in a timely, accurate and professional manner all within the agreed service level requirements.
About The Role
Being data driven to better identify operational failures.
To provide a needs led service to adults with a learning disability by adopting a person-centred approach that fosters self-awareness, personal growth and gives each person the strongest voice with regards to decision making and lifestyle choices.
To maintain high standards ensuring the compliance within CQC framework.
Leadership and people management
To lead by example, and develop effective teams within the home.