Receive customers and members (walk-in or telephone) promptly
Promptly receive all requests, queries, inquiries submitted by customers and members and forward to Head Office for processing ensuring all required documentation are in line with policy and procedures.
Liaise with all relevant Head Office departments regarding customer requests, queries and issues as the need arises.
Interview members of the public desirous of opening new accounts; and subsequently create and submit new account application.
Carrying out all other related to general duties and as requested by the Manager
Assist customers in completing and preparing forms
Provide correct information about the Society's savings and mortgage policies.
Assist with the organization/coordination of promotional activities and participate as necessary.
Refer new and existing business in line with personal annual targets
Ensure that the information for which you have access is handled in accordance with the Society's Information Security (IS) Policy.
Perform any other related duties as assigned by Manager