Posted by Diana Duggan UK Limited • £85K/yr to £95K/yr
Our client, a telecommunications company, is looking for a Head of Process and Service Design to play a critical role, focusing on optimising and enhancing processes and services to ensure efficiency.
You will be responsible for overseeing and improving the organisation's internal processes and customer-facing services to enhance customer satisfaction, and achieve business objectives.
To deliver an excellent service to all customers as an 'information and administration provider' providing the highest level of customer satisfaction to ensure customer loyalty.
We are currently recruiting for a global financial services provider, for the role of Head of Incident & Problem Management.
It's an exciting new opportunity to work for a recognised leader that have been in operation for over 100 years and now have over 14 million active customers and currently going through an exciting transformation phase!
What you'll be doing
Managing the major incident and problem management team taking.