Our client, a telecommunications company, is looking for a Head of Process and Service Design to play a critical role, focusing on optimising and enhancing processes and services to ensure efficiency.
You will be responsible for overseeing and improving the organisation's internal processes and customer-facing services to enhance customer satisfaction, and achieve business objectives.
Salary: £85,000 - £95,000
Additional: Car allowance provided
Duration: 12 month FTC
Location: Flexible with travel to offices
Role:-
- Analyse existing processes and identify areas for improvement.
- Develop and implement action plans for the redesign initiatives to streamline operations, reduce costs, and enhance efficiency
- Monitor performance to ensure processes are to the correct standards
- Design in digital collaboration
- Work with cross-functional teams to design and enhance customer services
- Create and maintain a customer-centric approach to service design and delivery
- Work with senior management to build processes and service design into the business strategy
- Work with IT Business Analysts to assure systems are fit for purpose
- Work with the data and reporting team to review and access data and analytics to make improvements and appropriate changes to processed and services
- Support change management with strategies to ensure successful adoption of new processes and services
- Engage with stakeholders and communicate changes effectively
Essential experience:-
- Experience in process improvement and service design; preferably BPMN2
- Strong experience in leading cross-functional teams
- Analytical and problem-solving abilities
- Strong communication and interpersonal skills
- Knowledge of relevant industry best practices
- Leadership and team management skills
Send your CV to Diana Duggan Associates today!