Our Client is a leading supplier of processing and packaging equipment solutions for the food and pet food industries.
Through continued growth they are looking to recruit a Service Co-ordinator to join their team.
The Service Coordinator is a key part of the Service Planning team, controlling the daily activities of the Service department. Scheduling Engineers, communicating with customers and ensuring all paperwork is up to date. They must show a high degree of problem solving and prioritising, whilst being supportive to all our customers ensuring they receive the optimum customer experience.
Main aspects of the role -
- Be first point of call for incoming service calls
- • Ensures all calls to the department are answered within a timely manner
- • Regularly updates customers on all ongoing issues
- • Recognises the urgency of each service request
- • Work with customers to schedule service calls and follow up
- • Ensures efficient planning of engineers and workloads
- • Communicates the correct information to Engineers to assist with their daily work
- • Ensure that all service issues are logged and raised with the relevant department
- • Fully understand what steps need to be taken on every service call
- • Keeps track of all service jobs and ensures Engineers reports are sent in daily
- • Actions and prepares any remedial quotes within the given time frame
- • Be proactive when engineers are in need of support
- • Arrange and plan all transport for machine deliveries, working with the Installation manager to ensure all deliveries are scheduled on time.
Qualifications/Skills
- • Ability to understand technical aspects of the role therefore previous experience working with food manufacturing/packaging equipment (is advantageous.)
- Experience of scheduling, working with engineers in a technical role
- • Experience with various systems used in role: Prelude, Microsoft 365, Access, Asana