Manage and lead the Service Desk team, including hiring, training, and coordinating work schedules.
Setting and meeting internal service targets, including first-time fix rate, SLAs/OLAs, and customer satisfaction scores.
General
My client based in Southend Essex are seeking an experienced, hands-on, Service Desk Manager to play a pivotal role in leading and developing their Service Desk.
Posted by Hays Specialist Recruitment Limited • £43K/yr to £49K/yr
Your new organisation
Southend-on-Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community.
We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend.
Your role is crucial in delivering the companies objectives through the engagement and delivery of the Retail Plan.
As a Retail Development Manager you will report directly to the Retail Development Controller and work along side a team of RDM's to form the Regional Retail Team.