Reporting into the Head of Planning, Capability and Culture, the IT Services (ITS) Planning Manager will lead the planning and management information function for the Directorate and feed into to the University-wide planning activities.
The ITS Planning Manager will be leading a team that will support the Directorate to mature its planning, forecasting and prioritisation capabilities through increased visibility and oversight of the ITS divisional-level work portfolios, University request pipelines and product roadmaps.
Working closely with ITS senior leadership and other key stakeholders from across the University, the successful candidate will combine strategic planning and horizon scanning capabilities with performance monitoring and work portfolio management to enable the successful delivery of the ITS strategy.
A global market leader in the HR software space who have an offering based around employee recognition, employee engagement, employee benefits is looking to add a head of client success to their UK team as part of their continued growth.
The Role
You will be responsible for leading and training a team of customer success / client success team to provide excellent customer success to their clients which are mid-market and enterprise customers across a range of industries.
You will be responsible for implementing KPI's and policies to identify customers at risk to minimize customer churn, as well as working with the team on customer renewals and looking for upsell and cross sell opportunities.
This role drives the impact and understanding of financial reporting on business performance for the division, providing analysis and delivering insight linking financial reporting to business strategies.
Altum Consulting have partnered with a leading global media company to recruit a new Head of Finance.
Key Responsibilities
Full ownership of Financial Reporting for the Group in partnership with the CFO.