The Head of Programmes is a wide-ranging and key role within the Smallwood Trust's leadership structure working closely with the CEO, the Grants Team and the Board.
Head of Programmes
Location: Malvern/Remote working with travel to the office 1 or 2 days per month.
Consulting solutions has an annual turnover of c.£13M and 170 employees.
All national delivery teams work with colleagues in the Advisory Offices, with colleagues working in similar sectors within Research and Education, and often in partnership with other organisations.
Customer Experience LeadVacancy closing date: 14th June 2024Recruitment Partner: Emily Smith-KennyWe have a new and exciting opportunity for a Customer Experience Lead to join our Customer Operations Team, and become an expert in our Contact Lens Reward Plan (CLRP).Reporting into the Customer Operations Manager, you will provide support to Partners within the business, and will have internal line management responsibilities for a team of Customer Liaison Specialists, who manage all customer communications via written, verbal and social interaction.About the roleYou will receive training on all aspects of the CLRP, with a view to provide 'Train the Trainer' support to Partners, ensuring that they are well equipped to deliver an enhanced customer experience and commercial performance to customers on the plan.Responsibilities of the role include: Supporting external partners with on-site training.
Supporting the Customer Operations Manager with ongoing relationship management.
Liaison with support teams such as Professional Services, CLRP Category Managers and Marketing teams.