The Head of Customer Services will be responsible for overseeing the customer service department, ensuring optimal customer satisfaction and driving a customer-centric culture.
This role also involves developing and implementing customer service strategies and processes.
This company is a distinguished player in the professional services industry, employing over 1,500 individuals across several locations.
Seeking an experienced Customer Service Manager with strong team leadership skills, impeccable ability to absorb detail, passion for delivering outstanding customer experience, looking to make a bigger impact.
Must be someone with previous customer service experience either from a head office, retail or catering environment ideally.
A fast growing client of ours in St Albans, are looking to recruit an enthusiastic Customer Service Executive, to join their friendly head office team.
As the Head of Client Services, you will be responsible for overseeing the delivery of top-notch services to clients, ensuring their satisfaction, and driving continuous improvement in our operations.
We are seeking an experienced and dynamic Head of Client Services to join our clients leadership team.
The ideal candidate will have a proven track record in the Utilities sector, with exceptional skills in client relationship management, operational excellence, and strategic planning.
My client is currently looking to recruit for a Head of Contact Centre based in Leicestershire; this is a senior role in a rapidly expanding organisation.
The Head of Contact Centre will manage the delivery of the support services we provide to customers across a range of contact channels including voice, e-mail and web-chat.
The successful candidate will be adept in managing all aspects of a Contact Centre operation and will be responsible for, but not limited to.