We are seeking an experienced and dynamic Head of Client Services to join our clients leadership team. The ideal candidate will have a proven track record in the Utilities sector, with exceptional skills in client relationship management, operational excellence, and strategic planning. As the Head of Client Services, you will be responsible for overseeing the delivery of top-notch services to clients, ensuring their satisfaction, and driving continuous improvement in our operations.
Key Responsibilities:
- Build and maintain strong, long-lasting relationships with key clients.
- Act as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and effectively.
- Develop a deep understanding of each client's business, goals, and objectives to provide tailored solutions and services.
- Oversee the day-to-day operations of the client services team to ensure high-quality service delivery.
- Develop and implement strategies to enhance client satisfaction, retention, and growth.
- Drive innovation and process improvements to enhance efficiency and service quality.
Experience
:
- Minimum of 5 years of experience in client services, Vendor Management or account management, within the Utilities (essential) and BPO sector (Beneficial).
- Strong understanding of Utilities operations, client management, and industry best practices.
- Excellent communication, interpersonal, and negotiation skills.
- Proven ability to manage multiple clients and projects simultaneously.
- Strategic thinker with strong analytical and problem-solving skills.