Customer Resolutions AdministratorPay rate: £12.00 per hour PAYE
Start: ASAP
Duration: ASAP - 31st December 2024 initially (likely to be extended)
Working hours: 08.30 - 17.00
Location: Tongwell, MK/WFH 2 days per week in the office, 3 days from home
Your New Role:
- To deliver an excellent service to customers who have raised a complaint. You will act as an 'information and administration provider' providing the highest level of customer satisfaction to ensure customer loyalty to the company. Ensure all customer queries are either responded to, delegated to their case handler, or actioned (where appropriate) ensuring customers are fully informed and have been guided through their complaint.
- Delegate emails efficiently and professionally to chase handlers and to provide one stop resolution for customers and internal colleagues wherever possible.
- Responding to queries in respect of products and services within the agreed time scales, investigating the queries on the various IT systems used throughout the Company.
- Record all queries and action points on the relevant department customer contact system.
- Carry out necessary contract administration within service level agreement, ensuring adherence to task specific procedure and process.
- Perform other ad-hoc tasks that may be deemed necessary, assigned by either direct manager or other Stakeholders reasonable to the job holder's role, skill abilities and experience. To include customer contact and inbound customer calls.
- Prioritise and organise workload to ensure completed within service level agreement.
What You'll Need to Succeed:
- Previous customer service experience, preferably within the vehicle finance or financial services industry
- Excellent attention to detail, strong administration, communication, interpersonal skills, and telephone manner.
- Strong letter/email writing ability using accurate English grammar.
- Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames.
- Self-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives.
- Numerate
- Proficient using computer applications i.e. (MS Office, Word, Excel).
What You'll Receive in Return:
- Opportunity: Work with a leading automotive brand.
- Modern Facilities: The recently refurbished headquarters in Tongwell, Milton Keynes, offer amenities such as an onsite cafe, hot desks, and free parking.
- Technology: Contingent workers receive their own laptop.
- Silent Room: A dedicated space in the Tongwell office for prayer or reflection.
- Long-Term Career Progression: Potential for permanent roles.
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