As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
Posted by Hays Specialist Recruitment Limited • £70K/yr to £80K/yr
Interim HR BP - Facilities Management/Construction - 9 month FTC - c70-75k plus car allowance - M&A/TUPE/Harmonisation - London Hybrid
Your new company
A leading construction firm.Your new roleAs Interim HR BP, you will join on a 9 month FTC to lead all acquisition activity for an upcoming acquisition.
Posted by Hatched Recruitment UK • £31/hr to £32/hr
Ensure the Control Team is managed, organised and coordinated to deliver the service in accordance with; legislative requirements, the division's Service Plan, policy requirements and those determined by the Business Rates Support & Development Manager.
You will report to the Business Rates Support & Development Manager and work within a small Systems Team providing technical support to colleagues across the Revenues and Benefits service to ensure efficient use of Capita One Revenues and Benefits and NEC Document Management systems.
We are seeking to recruit an enthusiastic and motivated Team Leader to join our Revenues and Benefits Systems Support Team.
Posted by Hatty Blue Recruitment Ltd • £28K/yr to £32K/yr
We are seeking an organised and customer-focused Helpdesk Administrator that is available immediately.
You will be the go-to person for ensuring exceptional customer service, timely response to requests, and maintaining the overall efficiency of systems.
In this role, you will play a vital part in ensuring smooth daily operations by managing helpdesk enquiries, liaising with clients, and coordinating various administrative tasks.