Revenues & Benefits Control Manager
Lewisham
Job Role
We are seeking to recruit an enthusiastic and motivated Team Leader to join our Revenues and Benefits Systems Support Team. You will report to the Business Rates Support & Development Manager and work within a small Systems Team providing technical support to colleagues across the Revenues and Benefits service to ensure efficient use of Capita One Revenues and Benefits and NEC Document Management systems.
Key Responsibilities
Ensure the Control Team is managed, organised and coordinated to deliver the service in accordance with; legislative requirements, the division's Service Plan, policy requirements and those determined by the Business Rates Support & Development Manager.
Manage the team to ensure all staff carryout their duties and responsibilities as defined by their job description. Update the Business Rates Support & Development Manager on all system related issues pertaining to Council Tax, Housing Benefit (including subsidy) and Business Rates performance on a regular basis.
Manage the continual development of staff in conjunction with the Revenues and Benefit Management team, ensuring appropriate levels of training and development takes places across the service. Be responsible for the performance management of the team including Appraisals and managing employee relations etc.
In conjunction with the Business Rates Support & Development Manager, oversee the management of the Council's IT providers, ensuring batch jobs (CTax, HB, Brates) subsidy reporting, direct debits, integrity errors etc. are scheduled and run on time. And the document imaging system is operational.