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Deputy Service Manager (Domestic Abuse Service Manager) Location: Shropshire Key Responsibilities: Risk Assessment and Management: Conduct risk assessments, develop safety plans, and refer appropriate cases to MARAC. Make decisions on access to safe accommodation spaces. Support Provision: Offer emotional and practical support, including safety planning, support through legal processes, and welfare rights. Facilitate access to resources such as doctors and social services. Transition Support: Aid the transition from refuge to independent living through our resettlement service and support moves to alternative refuges when necessary. Public Awareness and Liaison: Raise awareness about domestic violence and our services, and liaise with a wide range of agencies including Social Services, Housing Providers, Schools, Solicitors, and Police. Service User Feedback: Ensure regular opportunities for service users to provide feedback and use this information to improve services. Case Management: Conduct regular case management reviews and maintain thorough, confidential, and up-to-date client records. Key Performance Measures: - Up-to-date and appropriate support plans and reviews. - Appropriate caseloads per officer. - Efficient processing of referrals and effective management of the waiting list. - Adherence to the clients procedures in line management of colleagues. Knowledge, Skills & Experience: - Understanding of domestic violence dynamics, social legislation, and welfare systems. - Excellent communication, literary, and administrative skills, including proficiency in IT, data collection, and report writing. - Ability to work under pressure, prioritise workload, and maintain professional boundaries. - Experience in frontline services supporting individuals in crisis and working in a non-directive and empowering manner. - Familiarity with safeguarding, child protection, GDPR, and health and safety responsibilities. - Flexibility in working hours and ability to be on call as part of a rota. Qualifications: - Professional qualification in a relevant field. Key Relationships: - Collaborate with doctors, social services, housing providers, schools, solicitors, police, and other voluntary and statutory sector agencies to support clients. Organisational Structure: Reporting to: SDAS Manager Direct reports: Accommodation service colleagues Standard Requirements: - Flexibility in duties and responsibilities. - Commitment to personal and professional development. - Provide a customer-focused service and act as an ambassador for the Group. - Compliance with GDPR regulations and promotion of equality and diversity. - Adherence to health and safety policies and safeguarding frameworks.