Responsible for managing the Customer Resolution & Information Team to ensure that statutory and organisational requirements are met in relation to dealing with and responding to complaints, Freedom of Information (FOI) requests, Subject Access Requests (SAR) and enquiries made by Local Councillors and Members of Parliament in relation to Children's Services at Wirral Council.
Responsible for developing reporting systems for complaints/information requests, for analysing trends and patterns and translating this into outcome focussed action plans.
Posted by Page Personnel Secretarial & Business Support • £36K/yr to £38K/yr
Page Personnel are working in partnership with a reputable manufacturer based in Liverpool to recruit for a Customer Service Manager on a permanent basis.This role seeks a dedicated Customer Service Manager ready to lead the customer service department in our processing and heritage department.
Managing a team of 5, the ideal candidate will need to have strong communication and leadership skills.
The company is a well-established manufacturing company, that prides itself on its products and presence in the market.
Posted by Sellick Partnership • £58K/yr to £61K/yr
The Digital CV Solutions Manager will be responsible for
Establish and embed Applications Lifecycle Management, in line with ITIL practice and processes, across the CRM, websites, Microsoft365 platform and web applications landscapes ensuring it is fully integrated into the other ITIL components necessary for successful IT service delivery.
General
Digital CX Solutions Manager; Up to £61k
Sellick Partnership are currently supporting a growing Client with the recruitment of a Digital CX Solutions Manager, who is fully accountable for the management of the Organisations web technology, Microsoft 365 and customer experience platforms (including web sites) and the interfaces required for them to operate with other systems across the IT landscape with customer fulfilment as a core focus, ensuring they meet business needs, perform to expected standards and demonstrate best value.