We have an exciting opportunity available for a Customer Service Coordinator ? tojoin our Liverpool office**.** You will join us on a full-time, permanent basis. In return, you will receive a competitive salary and benefits.
CMA CGM SSL INEUR's door-to-door solutions connect Northwest Europe, the Baltic countries and Russia with the Iberian Peninsula, the Canary Islands and Morocco via short sea routes, rail, road, and inland waterways, thus combining various modes of transport with innovative logistics services for a secure and cost-effective customer experience.
CMA CGM SSL INEUR is also a European leader in sustainable transport thanks to its fleet of LNG-powered vessels and trucks.
The Role
- The Customer Service Coordinator - Key Accounts will work closely with the Key Account Team Leader / Key Account Manager, to support and implement improvements in relation to the quality and productivity of operations and customer service. This will need to be achieved through the development of the customer service team, and ongoing review of core KPIs, processes and procedures.
- To support and be involved in key goals and objectives to meet CMA CGM SSL INEUR mission and vision and manage departmental projects.
- To be responsible for handling the day-to-day operations and will be driven to provide quality customer service skills to meet customer requirements. Important to keep customers informed of all information which is relevant to the shipment and aim to provide customers with exceptional service.
Your responsibilities as our Customer Service Coordinator? will include:
- Account Management for VIP Customers and ensure the right processes are in place (COP / SOP's) to meet and exceed customers' expectations, to ensure business growth and cross-selling opportunities are created.
- Provide high-quality customer service skills via telephone, email and face-to-face.
- Deliver customer-specific KPI targets to keep high levels of customer satisfaction
- Maintain thorough knowledge of internal/external systems (including logistic platforms) and services, as well as legislation & maritime regulations.
- Ensure proactive inter-departmental communication takes place with key stakeholders to ensure quality service is provided to key customers, e.g. Trade Team, overseas Agencies, Suppliers and Customers. .
- Attend off-site meetings with customers for service, review and new customer integration.
- Support review of processes and procedures and implementation of improvement strategies.
- Manifest within a timely manner and work with overseas agencies to ensure the accuracy of bookings.
To succeed in the Customer Service Coordinator? role, you'll need:
- Demonstrable background in a Customer Service environment (Shipping or Logistics experience a significant advantage)
- Excellent analytical skills, able to collate and analyse data and information with high attention to detail
- Exceptional communication skills, with the ability to build rapport and effective working relationships with key stakeholders, both internally and externally
- Excellent organisational and prioritisation skills, with high levels of resilience and the ability to manage multiple priorities in a fast-paced, customer-facing environment
- Proactive problem-solving skills
- Strong team player, able to build and sustain team morale and engagement
In return, we offer:
Not only do we offer a competitive salary, we also offer a generous benefits package including:
- 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
- Discretionary annual bonus
- Enhanced pension scheme up to 15% total contribution
- Life assurance x4
- Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
- Private healthcare (BUPA) + Healthcare Cash plan, including an Employee Assistance Programme
- Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
- Hybrid Working
- Cycle to work scheme/ Season ticket loans
- Enhanced policies including Maternity & Paternity
- Employee recognition awards
- Considerable scope for personal and professional growth through the CMA CGM Academy
Are you bold, imaginative, ready to take the initiative with integrity, and feel you are the right candidate for the Customer Service Coordinator? opportunity,please click ‘apply' now! We would love to hear from you!