Digital CX Solutions Manager
Up to £61k
Wirral
Hybrid
Sellick Partnership are currently supporting a growing Client with the recruitment of a Digital CX Solutions Manager, who is fully accountable for the management of the Organisations web technology, Microsoft 365 and customer experience platforms (including web sites) and the interfaces required for them to operate with other systems across the IT landscape with customer fulfilment as a core focus, ensuring they meet business needs, perform to expected standards and demonstrate best value.
The Digital CV Solutions Manager will be responsible for;
- Establish and embed Applications Lifecycle Management, in line with ITIL practice and processes, across the CRM, websites, Microsoft365 platform and web applications landscapes ensuring it is fully integrated into the other ITIL components necessary for successful IT service delivery.
- Provide direction for the team needed to strike the right balance between meeting stakeholder expectations and the resources needed to deliver. This will include making informed judgements and encouraging the right metrics from which to measure against.
- To manage a team of highly technical staff across a wide and complex technology landscape who manage a varied and complex IT applications landscape which contribute to the delivery of all online services to visitors, residents and businesses.
- To provide direction and leadership to the Microsoft365, CRM and APIs technical specialists so they work effectively with the other functions across the business in specifying, selecting, implementing, configuring, integrating and replacing current and new applications, databases and interfaces.
- Define the ITIL application lifecycle management process for the Microsoft365 platform, all CRM system and Web APIs across the council, against which the technical team will ensure service delivery is compliant, following best practice on user centred systems design for service fulfilment.
Key Skills and Experience for the Digital CX Solutions Manager
- Demonstrate strong influencing skills, showing drive, tenacity, resilience and sound judgement.
- Strong interpersonal and negotiation skills with ability to build credibility and confidence in order to persuade and influence key stakeholders.
- Extensive and proven experience as a senior technical manager with accountability for successful service delivery across range of disciplines within a complex ICT environment including external 3rd party suppliers and development partners.
- Knowledge and experience of leading on a range of delivery lifecycles within an IT environment, specialising in application lifecycle management with a focus on customer experience, from initiation through requirements gathering, procurement, design, testing, deployment, service transition and change management.
If you have the skills and experience for this opportunity and you would be interested in a further conversation, apply now!
Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.