Posted by EllisKnight International Recruitment • £12/hr
About Us
CRM Students is one of the UK's leading providers of student accommodation, committed to offering a high standard of living for students across the country.
As we approach the start of the academic year, we're looking for a Customer Service Assistant to join our team and ensure our properties are ready to welcome new students.
Role Overview
As a Customer Service Assistant, you will play a crucial role in helping us prepare our properties for student arrivals.
To provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system.
25 hours per week -
The shifts are Monday Friday 5:30pm 11:30pm and Sat/Sun 8am 11:30pm.
Citrus Recruit are currently recruiting for an experienced Customer Service Executive for our fleet management client based just outside of Solihull.
You will be the main point of contact for any inbound enquiries but also taking the customer through the onboarding journey.
You will be joining a small customer services team who work alongside the sales team and playing a pivotal role in delivering exceptional customer experiences for customers.
About the Customer Service and Digital Mailroom Assistant role-
The successful candidate will start their placement with Customer Services in the corporate Digital Mailroom, which is one of the functions they manage.
Training will take a minimum of a few months, and beyond that ongoing coaching with experienced members of staff.