This is an exciting opportunity for a skilled Head of CRM lifecycles to lead a digital team in a renowned recruitment consultancy firm. The successful candidate will be responsible for managing CRM lifecycles and team leadership in the digital department.
Client Details
Recruitment business in London who are looking for an interim Head of CRM with product experience for an interim mat cover role.
Description
- Oversee CRM Martech Product Roadmap Delivery
- Continuous Product Improvement
- Stakeholder Engagement:
- User Story Management
- Requirement Gathering
- Dependency Mapping
- Sprint Preparation
- Sprint Execution and Review
- Process Refinement
- Product Progress Monitoring
- Defect Analysis and Resolution
- Stakeholder Communication
- Primary Development Contact
- Documentation Management
Profile
- Understanding of marketing tools such as Salesforce Marketing and Pardot
- Demonstrated ability to lead product development using agile methodologies and a scrum team, including sprint planning, user story creation, and continuous improvement practices.
- Strong analytical skills and ability to produce reports and provide strategic recommendations motivated by data
- Proven skills in effectively communicating with and securing buy-in from a diverse group of stakeholders, ranging from executives to team members across various departments.
- Strong analytical skills to evaluate product performance, identify defects, assess business impact, and prioritize resolutions efficiently.
- Experience working in an international multi-brand company with multiple stakeholders is advantageous.
Job Offer
- Day rate
- Hybrid role - 3 days a week
- Report into the Global Head of CRM
- London based role
- 12 month position