Citrus Recruit are currently recruiting for an experienced Customer Service Executive for our fleet management client based just outside of Solihull.
You will be joining a small customer services team who work alongside the sales team and playing a pivotal role in delivering exceptional customer experiences for customers.
You will be the main point of contact for any inbound enquiries but also taking the customer through the onboarding journey. Your responsibilities will include a wide range of tasks, primarily focused on addressing customer needs. These tasks include responding to inbound calls and emails, addressing customer enquiries and providing support in managing complaints.
Your role will involve direct interaction with customers, taking ownership of their queries until resolution and ensuring transparent communication throughout.
We are looking for someone with experience in a direct customer facing role either in a customer service or business development function. If you have fleet/ car leasing experience it would be advantageous but not essential!
The hours of work are:
- Week 1= 8.30 – 4.30 Week 2 = 10-6
- Saturday =1 in every 3 = 9 -12
This is a FTC for a minimum of 3 months, with the potential to go permanent.
Responsibilities & day to day duties
- Build relationships with customers ensuring a fantastic level of customer service at all times
- Inbound and outbound calls to deal with customer enquiries, responding to customer enquiries or problems within acceptable timescales, working to agreed service levels.
- Identify sales or business opportunities and work with the wider sales team to increase revenue
- Communicate regularly with other business areas to ensure mutual understanding of objectives and outcomes.
- Administrative support to other team members and sales function, including quotes/ price guides and reporting.
- To assist with complaint investigation and handling, ensuring customers are kept informed and internal systems kept up to date
Skills & experience required
- Experience in a customer service or sales role and directly dealing with customers.
- Excellent written communication skills – ability to communicate with customers on email.
- Experience using a CRM system
- Strong organisational skills
- Attention to detail.
- Ability to problem solve.
Benefits package
- Salary of £25,000 per annum
- Opportunity to earn an additional 3k in bonus a year
- Hybrid working opportunity after probation
- 25 days + BH
- 2 wellness days per year
- Enhanced parental leave
- Wellness programs/ Employee Assistance programme
- Birthday treats
- Company incentives – e.g. £50 eat out vouchers
- Quarterly team nights out
- Opt-in for private medical after probation
If you feel like this is a team you would like to be a part of, please click apply today.
Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.
While we make every effort to reach out to all candidates. If you don't receive a response within 10 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.