Customer Service: Provide a high standard of service at the housing reception, assisting customers with form completion, correspondence, and inquiries related to maintenance, repairs, rent arrears, homelessness, and housing advice.
Position Overview
This role involves delivering exceptional service while managing a range of housing inquiries.
We are seeking a proactive and customer-focused individual to join our housing team as the first point of contact.
Our local government client is committed to creating positive change in our community by delivering essential services and making impactful decisions every day.
They value innovation, integrity, and inclusivity, and strive to create an environment where all team members feel empowered and supported in their professional growth.
General
Daily Rate: Competitive, depending on experience (Inside IR35)
This role is known within the organisation as a SCITT Centre Administrator
Full-Time 5 days per week OR Part-Time 4 days per week available
Administrator / SCITT Centre Administration Assistant with excellent administrative, communication and organisational skills, and good knowledge of Microsoft packages, especially Excel, Publisher and Google documents, is required to administer a busy teacher training programme for a joint partnership in Hedge End, Southampton.
Yolk Recruitment Public Sector and Not-for-Profit is proud to be working with a collaborative and creative Housing Association to secure a Claims Administrator for a fixed-term contract until 31st March 2025.
The Opportunity
Ensure disrepair claims are dealt with effectively and within the timescales set out in the disrepair protocol.
Manage and respond to disrepair claims in line with the requirements set out within the Pre-Action Protocol for Housing Disrepair Cases (Wales).