Posted by IQ Talent Solutions • £500/day to £525/day
General
Service Managment Specialist - Central Government - £500 - £525 a day - 4 month initial contract - Outside IR35 - (remote with travel to UK offices)
The Service Management Specialist will play a key role in ensuring the successful design, transition, testing and implementation of service management components, with a focus on the non-digital elements of the service.
Service Operating Model (SOM) and Service Management Handbook Development
Collaborate with digital and operations teams to develop the Service Operating Model and Service Management Handbook.
Posted by Service Care Solutions - Social Work • £28/hr
About the Role
This role, based within the Corporate Parenting Team, will be crucial in ensuring the smooth operation and delivery of a first-class business support service.
An exciting opportunity has arisen within Hackney's Children & Families Service for an Interim Service Support Manager.
The successful candidate will provide oversight of business support functions and operational processes, reporting directly to the Business Manager for these services.
As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
Our client is a non-profit organisation working with people to support their mental health and wellbeing.
Established for over 30 years, they have provided services alongside a variety of statutory and voluntary, community and social enterprise (VCSE) colleagues in Surrey and its boarders.
They believe change is achievable when offered by a flexible, respectful, inclusive and a non-judgemental approach.