Posted by Macildowie Recruitment and Retention • £45K/yr to £60K/yr
THE OPPORTUNITY
My client is currently looking to recruit for a Head of Contact Centre based in Leicestershire; this is a senior role in a rapidly expanding organisation.
The Head of Contact Centre will manage the delivery of the support services we provide to customers across a range of contact channels including voice, e-mail and web-chat.
The successful candidate will be adept in managing all aspects of a Contact Centre operation and will be responsible for, but not limited to.
Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail's contact centres across the UK.
Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Glasgow.
General
The aim of the role will be to provide first time solutions for customers, via telephone and email, within agreed handling times whilst delivering excellent quality of service.
We have a fantastic new job opportunity for a Contact Centre Team Managerwho has previous people management and leadership experience, preferably within a busy customer service call centre environment.
Contact Centre Team Managerwho has previous people management and leadership experience, preferably within a busy customer service call centre environment is required to join a team based in Ealing, West London.
Working as the Contact Centre Team Manager you will lead on the delivery of departmental KPI's through the effective management of Contact Centre Agents.
Posted by Page Personnel Secretarial & Business Support • £24K/yr to £24K/yr
Page Personnel have just registered a new exciting Permanent Contact Centre Position to work for a reputable business within the Property Sector!
Page Personnel have just registered a new exciting Permanent Contact Centre Position to work for a reputable business within the Property Sector!
This would be an excellent opportunity for an experienced customer service professional or someone that is looking start their career with a business that will invest in you from day one and provide the best training!
Posted by Macildowie Recruitment and Retention • £45K/yr to £55K/yr
THE OPPORTUNITY
Macildowie are currently recruiting for a Contact Centre Manager working for a growing organisation based in Leicestershire.
General
As the successful candidate, you will be responsible for managing the day-to-day operations of the Contact Centre, ensuring that the team is delivering a high level of service to customers, you will be a natural leader, drive positive people engagement to motivate and in-still the right professional working behaviours within your team, whilst working to achieve SLAs within a fast-paced, pressurised environment.
This is an exciting opportunity to work for a company that is a leader in their industry and has a strong focus on delivering exceptional customer service.
Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers.
Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.