**Customer Services (call centre) is the first point of contact for all customers. This is a full-time position. A minimum 6 months in a contact centre or dealing with challenging customers over the telephone is required
Hybrid available but once fully trained and competent and to be individually arranged.
6 month contract initially
Hours of work Mon - Thursday 8.45-5pm with 45min break Fri 9-1pm
Ensuring that an excellent level of customer service is consistently provided for internal and external customers. You will be working in a busy and challenging environment answering customer enquiries over the telephone.
It is a fast-paced department where no two days are the same, so you will need to be resilient and open to learning something new every day. With supporting customers at the heart of the job, you will be polite and empathetic to the people who contact us. Through the use of positive language you will also need to be firm and not afraid to challenge difficult behaviours at times.
You must have proven experience of working in a call centre / contact centre / helpdesk / phone based customer services environment