Contact Centre Agent
Galashiels
Scott & Co is a leading provider of debt recovery, enforcement (diligence) and citation services. We are part of Marston Holdings, the UK's largest judicial services group, providing integrated court order compliance.
We have an exciting opportunity for a Contact Centre Agent to join our Contact Centre Team in Galashiels!
This is a full time, office based role.
The successful candidate will be involved dealing with a variety of inbound calls and outbound calls, where you will be assisting customers with arranging payment plans, collecting payments and dealing with general queries.
Day to Day Duties Include:
- Managing customer enquiries and finding appropriate solutions to queries.
- Negotiating customer payment plans over the telephone.
- Ensuring customer records are updated accurately and timeously.
- Ensure customer complaints are dealt with professionally and efficiently.
What you will get in return:
- No Evening or Weekend working (Monday to Friday 8:30 - 17:00)
- Simple and Achievable Bonus Scheme
- 24 days annual leave, plus 6 bank holidays
- Based in the centre of Galashiels - great transport links
- Pension scheme * Friendly Office Work Environment
We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
Interested? Apply Now!