Customer Service Advisor / Contact Centre Agent who has a great telephone manner with excellent written and verbal communication skills and the ability to build rapport quickly with customers is required for an established call centre that has built its reputation by providing specialised, and compassionate engagement services to clients.
If you have previous experience working in a call centre, then great.
NO PREVIOUS EXPERIENCE REQUIRED - FULL TRAINING PROVIDED
My client, a specialist in recovering outstanding parking charges, is searching for a Contact Centre Manager.
This is a full time, permanent position (37.5 hours per week), with the company offering pension, life assurance, and 28 days of annual leave (including bank holidays)
This is a rapidly growing organization, who offer great opportunities for career development, with excellent staff retention and a commitment to continuous improvement.
We are dedicated to providing top-notch customer service and support to our clients, and we are currently looking for enthusiastic Customer Service / Renewal Agents to join us.
Join our dynamic team as a leading company in the finance industry, located in the heart of Manchester City Centre.
The role will support our call centre's by implementing coaching interventions that drive individual and team performance across the group, in delivering an outstanding service to our internal customers.
Travel is an essential part of this role, so being flexible to travel to various locations is a must.
With an informed approach, consulting with key stakeholders to clearly identify training needs and formulating a planned approach to improve capability and deliver an enhanced business performance.
Great opportunity to join this well-established business due to busy period / workloads we are seeking a Customer Service Coordinator to join their issue management team.