Customer Service Coordinator
£11.44 per hour
Hybrid working
Well Established business
Gym on site
Free Parking
Great opportunity to join this well-established business due to busy period / workloads we are seeking a Customer Service Coordinator to join their issue management team. The role will be working on a hybrid basis after the initial training.
Key Responsibilities for Customer Service Coordinator job;
- Provide first class customer service at all times
- Ensure all part returns are actioned with the SLA agreed
- Ensure each failed delivery or collection has at least one out bound call direct to the customer to determine what the issue was in terms of the failed job
- Contact the customer and provide and update
- Determine if a cost should be applied to the order, core or rehire
- Part returns, email the customer/branch with a breakdown of what kit has been collected and what remains on open hire
- Adherence to all company policies and procedures.
Key Skills required for Customer Service Coordinator job;
- Experience within customer service.
- Excellent all-round communication and telephone skills to build relationships with customers and suppliers.
- Proven ability to multitask while paying strict attention to detail
- Ability to work on own initiative and manage workloads
- Good knowledge and experience with Microsoft Word and Excel
You will work in what is a fast-paced environment and be expected to manage all tasks set and provide the best possible customer service and quality of work.
Customer Service Coordinator | Hybrid Working | Immediate Start | Long term contract
Please note - due to the number of applications we receive we are only able to contact those candidates that are successfully shortlisted for the position. If you do not hear from us within 7 days of your application then unfortunately you have been unsuccessful.
By submitting your application you agree and accept to our privacy policy which can be found on the Gibson Hollyhomes website