___________________
___________________
________________________
________________________
_______________________
___________________
____________________
______________________
_____________________
_______________________
Closing date: 18-06-2024 Customer Team Leader Location: Former The Royal Oak, 39 School Green, Shinfield, RG2 9EE Pay: £13.32 per hour Contract: 39 hours per week regular overtime, permanent, full time Working pattern: 5 varied shifts over 7 days including early mornings (from 6am), afternoons, late evenings (until 11pm) and weekends, to be discussed at interview. Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales. We're looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you'll do Friendly and thoughtful service you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected Make sure that the store remains safe, legal, and fully operational Manage diligence checks and stock accuracy to make shopping a great experience for our customers Support your store manager by deputising when they're not working and delivering a variety of HR processes Lead the way when introducing new products and services in your store work closely with your team to implement change and encourage open and honest feedback Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan This job would suit people who have A genuine care for the needs of customers and members The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor Great people skills, with the ability to build positive relationships with customers and colleagues Strong organisational and problem-solving skills A desire to learn, grow and develop your leadership skills The flexibility to work a range of different shifts Why Co-op? Full, paid training and dedicated support for your personal development and career progression 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends) A pension scheme with up to 10% employer contributions Wagestream a money management app giving you access to a percentage of your pay as you earn it 36 days of holiday (including bank holidays, pro rata for part time colleagues) Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations 24/7 employee assistance service YuLife an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands Rotas shared three weeks in advance and accessible on your phone Cycle-to-work scheme Building an inclusive workplace We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at diversity-inclusion-and-wellbeing. As part of the application process for this job, you will need to complete two online assessments. It will take around 20 minutes to complete these tests. #3
Office Manager / Facilities / Health & Safety / Building Management / Travel / General Administration / Business support Disrupt Agency are currently sourcing an experienced Office Manager with experience of managing building/site services (facilities, health & safety, security,, maintenance etc) to join a major client site based near Green Park in Reading. The ideal candidate will play a crucial role in ensuring our Reading office operates smoothly and efficiently. This position is key to maintaining a safe, organised, and welcoming environment for our associates and clients. Your efforts will directly contribute to the health, safety, and overall satisfaction of our team and visitors. Being a European HQ you will have regular visits from overseas employees, leadership and clients so people facing skills, strong communication and organisational skills are key to this hire. A second European language would also be desirable but not essential. Key Responsibilities of the Office Manager Health & Safety: Lead H&S and Fire Marshal groups, conduct regular meetings, report issues, and ensure compliance. Office Environment: Oversee maintenance, manage workstation assessments, control security pass access, and handle mail and parcels. Travel & Accommodation: Arrange travel and accommodations for associates, negotiate room rates, and ensure quality. Stationery & Printing: Manage corporate stationery, coordinate external printing quotes, and reduce costs. Facilities Management: Review building maintenance contracts, schedule contractor visits, and attend tenant meetings. Building Security: Maintain high security standards, liaise with external suppliers, and ensure access control. Office Management Support and Development: Collaborate with other departments and regions on joint projects. Uphold our mission, values, and vision by fostering a culture of respect, teamwork, and integrity. Commit to workplace safety and contribute to quality excellence across the business. Participate in continuous improvement initiatives and take responsibility for personal and team development. Qualifications/Background of the Office Manager: Essential: Preferably GCSE passes in English and Maths however previous relevant experience in a similar environment will be considered preferable. Desirable: Proficiency in Microsoft Office and strong communication skills at all levels. Attributes of the Office Manager: Attention to detail, high level of written and spoken English, numerical skills and IT Literate (MS Office). Passionate about customer care, integrity, and uncompromising quality standards with strong communication skills. Innovative, analytical, self-motivated, and able to work both independently and as part of a team. Experience in working effectively with multiple tasks running concurrently in a multicultural environment. Be part of a team that values innovation, continuous improvement, and making a positive impact. Apply now and help us create a great place to work! This role is managed by Disrupt Agency, a certified B Corporation and a leader in Inclusive & Sustainable Recruitment, Search, and RPO services. We are committed to creating an environment where diversity is valued and everyone has an equal opportunity to thrive. Disrupt Agency Certified B Corporation Inclusive & Sustainable Recruitment Experts