This is a rare opportunity to join one of the UK's foremost vehicle rental specialists and deliver an important element of our sales approach, supporting our aim to maximise the growth and profitability of the business.
We are currently seeking a dedicated and experienced Client Services Team Leader to support and guide our dynamic team on a daily basis. The successful candidate will play a pivotal role in ensuring the efficiency and productivity of our Client Services Team while upholding best practices and high standards. Reporting directly to the Client Services Manager, this role will involve managing and administrating systems to achieve optimal performance and providing support for team members' professional development.
Role responsibilities
- Provide effective day-to-day support and motivation to the Client Services Team in line with the objectives set by the Client Services Manager.
- Ensure timely completion of daily and weekly tasks by direct reports within agreed timescales.
- Create and distribute a Monthly Performance report to the Client Services Manager, addressing any issues or concerns early to avoid disruption.
- Identify key areas for efficiency and improvement within the department and report findings to the Client Services Manager.
- Foster strong, motivating relationships with all stakeholders, including sales areas and senior management.
- Encourage and train individual team members in career development, enabling them to realise their potential.
Join Northgate Vehicle Hire as a Client Services Team Lead and enjoy some outstanding benefits ...
Of course, there's a great basic salary, but that's just the beginning, our most popular benefits include ...
Salary – Up to £36,000 per annum based on experience
Annual leave - Start with 24 days, increasing to 26 days with service. Of course, you'll have public holidays too and an extra day's leave to celebrate your birthday!
Pension - generous employer contributions of 5%.
Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
About you
- Firstly, you have built your success on great relationships – whether a colleague or a customer, you understand what is important to those you speak with and meet.
- You have the ability to set clear measurable objectives and provide constructive feedback.
- You have common sense, commercially minded business approach – you can use MI and business intelligence to identify opportunities to strengthen relationships and maximise profitability.
- You get involved in every part of the business – you take pride in understanding exactly what makes your business tick and lead by example, setting high standards.
- You have a well-planned and creative approach to solving problems – you care about your customer and can quickly understand issues and solutions.
About Us
With over 60 branches nationwide, we are the UK's largest supplier of light commercial vehicle rental solutions. We're here to keep people and businesses moving, that's what we do. By partnering with some of the country's most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
We're also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
Keep your career moving, smarter.