We currently have a number of opportunities to join our team at Cardiff Council's Contact Centre; Connect to Cardiff (C2C).
The highly acclaimed team provide a customer focused response on a range of Council services through multiple channels of access including web contacts, Live Chat and social media with a new focus on assisting citizens to confidently utilize a growing suite of digital services available within Cardiff Council and develop digital capabilities.
Complete support and assistance to those with more complex enquiries with still be available over traditional channels and the team advoke for all citizen needs.
To act as the first point of contact for participants, providing a promotional and informative overview of the services offered by the branch and gaining candidate commitment regarding contracts delivered by Remploy to support their journey to employment and remaining in employment.
This function is key to maximising the number of motivated participants who go on to participate in branch and outreach and development services activities on their journey to sustained employment.
To support the first part of the participant journey in branch, providing information and guidance, promoting the available services, conducting initial screening and eligibility checks, and ensuring that the participant experience commences in a positive and appropriate manner.