We currently have a number of opportunities to join our team at Cardiff Council's Contact Centre; Connect to Cardiff (C2C).
The highly acclaimed team provide a customer focused response on a range of Council services through multiple channels of access including web contacts, Live Chat and social media with a new focus on assisting citizens to confidently utilize a growing suite of digital services available within Cardiff Council and develop digital capabilities.
Complete support and assistance to those with more complex enquiries with still be available over traditional channels and the team advoke for all citizen needs. The service is currently based at County Hall with the potential for hybrid working opportunities.
RQ1321255