We are looking for passionate complaint handlers who want to find fair outcomes for customers to join a motor finance provider in Newport.
You will be communicating with the customer and third parties to understand the situation in detail, reviewing facts and evidence, and concluding the outcome in a final letter.
The role is initially full time on site with opportunity to work on a hybrid basis after 2 3 months and passing sign off.
We are looking for passionate Motor Complaint Handlers who want to find fair outcomes for customers to join a finance provider.
You will be loading the complaint onto the system, discussing complaint points with the customer, collecting and reviewing evidence from systems to understand the situation in detail, and concluding the outcome in a final response letter.
You'll be working in a dedicated team investigating and working a portfolio of complaints where your work will be quality checked, so there will be some targets to strive for.
As a Complaints Handler, you will report into our Complaints Manager and your primary responsibility will be managing complaints from our customers.
You'll act as a key person for ensuring complaints are acknowledged promptly and handled professionally.
About the role
Our Complaints team is looking for an enthusiastic, highly-organised, and detail-oriented person to play an active role in the quality assurance and customer service of our growing company.
We have an exciting opportunity for a Senior Customer Complaints Handler todeliver a consistent, fair, and impartial complaints investigation process for our customers and provide a point of contact for our complainants, leading, and coordinating investigations and responses, and most importantly keeping the customer up to date with the progress of their complaint.
We believe in creating a workplace where every voice is heard, valued, and respected.
At FCH diversity is the cornerstone of our values and culture.
As a Complaints Advisor in the financial services industry, you will be responsible for managing and resolving customer complaints efficiently and effectively.
Your primary objective will be to ensure that all customer grievances are addressed promptly while adhering to regulatory requirements and company policies.
You will play a crucial role in maintaining customer satisfaction and upholding the reputation of the organization.
Receiving inbound queries and complaints from customers and responding in a timely and appropriate manner.
General
One of our Financial Services clients requires a Complaints Administrator to manage a variety of complaints from customers, whilst ensuring they are commercially aware at all times.
This is a fixed term contract until the end of June 2025.