Complaints Handler, £28k, Manchester City Centre
An exciting opportunity has arisen with this dynamic organisation. They are seeking a resilient, professional and personable individual to join their complaints/resolutions team. You will be responsible for resolving complaints in a professional manner, working to KPI's and ensuring client satisfaction at all times. If you enjoy working in a busy fast-paced and fun environment then this is the role for you.
Duties include;
- Receiving complaints and service issues, working to timeframes to ensure that they are acknowledged promptly and handled professionally
- Responsible for investigating the issues/complaint, liaising with internal staff to determine faults
- Resolving issues efficiently, keeping the client's satisfaction at the forefront
- Providing regular updates to management, develop training tools to aid improvement, and maintain an understanding of client databases and systems.
- No two complaints will be the same, so you will need to adapt accordingly - providing the same level of service to each and every client
If you possess excellent communication skills, genuinely enjoy problem solving, are methodical and can manage your own workload then this is the role for you. This company offers great progression opportunities, also a desirable reward scheme for achieving goals. A great opportunity - if you feel you have the skills and experience required then please don't hesitate to apply!