Posted by LHH Recruitment Solutions • £90K/yr to £120K/yr
Our client, a well-established organisation, is seeking a talented Conduct and Complaints Manager to join their team on a permanent basis.
As the Conduct and Complaints Manager, you will play a pivotal role in ensuring the organisation's compliance with conduct risk, consumer duty, and complaints frameworks.
Are you a dynamic and experienced professional looking for a challenging role in the Insurance industry?
It also includes building productive relationships with residents and external agencies, and providing administrative support to the complaints team by helping to improve the quality of responses and ensuring all complaints and correspondence are accurately recorded in our systems.
The role involves providing a full range of administrative support to our Complaints and Customer Experience team, with a focus on delivering excellent customer care and assistance to enhance resident satisfaction at Octavia Housing.
The position offers opportunities to build on existing skills while developing new ones, working closely with colleagues across departments to ensure exceptional customer service.
The Property Manager is primarily responsible for the delivery of management services to a portfolio of residential and, where applicable, mixed-use buildings and estates.
The Property Manager may, in cases of a large portfolio, have an assistant property manager to work alongside them and should endeavour to develop the individual's skills for succession management.
This role will be the direct interface with the Client/Freeholder and Leaseholders within their portfolio.
The Traffic Management Order Project Manager is responsible to project manage and oversee the introduction of Traffic Management Orders on LBTH housing land and the future transfer of management of parking on estates, from the Housing Service Centre to Parking Services.
The Role
Responsible for rolling out new Traffic Management Orders (TMOs) on the Council Housing Estates, so that parking enforcement contractors acting on behalf of Tower Hamlets Council can follow up Penalty Charge Notices with vehicle owners.
General
Lead on the day to day, developmental and strategic support to ensure that all Traffic Management Orders comply with relevant legislation and implement Tower Hamlets policies, activities and procedures in relation to the operation and performance of Traffic Management Orders.
This role will manage the customer care team and you will be expected to lead by example, the role will be a mixture of 'managing' as well as 'getting your hands dirty' in the day to day role of customer care.
Kenny Recruit are working with a highly reputable retail company, to find a motivated, experienced and approachable Customer Care Manager, on a permanent basis.
You/the team will be responsible for dealing with all queries but also responsible for ensuring an exceptional experience for all customers.
The role requires strong line management of a panel of managing agents.
The Freehold Property Manager is responsible for the oversight and protection of the assets of the Freeholder, namely the residential blocks, including ensuring the Landlord's income streams are protected, and the Landlord is protected from risk.
This is achieved by oversight and management of the managing agents that are contractually appointed to manage the assets in all respects, including, but not limited to, operational oversight, financial management and oversight, H&S, compliance, building safety mitigation and remediation, major works and client care.
Posted by Howells Recruitment • £45K/yr to £50K/yr
Our client is an innovative, and award winning Social Housing Repairs & Maintenance Contractor who are looking for a Repairs Manager to join their team based in Stratford.