The Complaints Manager will be responsible for managing and resolving complaints from business customers.
We are looking for a dedicated and experienced Complaints Manager to join our clients team and ensure our customers concerns are addressed promptly and effectively.
This role requires a proactive and strategic approach to handling disputes, a keen eye for detail, and exceptional communication skills.
Our client is seeking a dedicated and detail-oriented Complaints Handler to join their dynamic team in Manchester City Centre.
This role offers an exciting opportunity to be the first point of contact for both clients and internal teams, always ensuring the highest level of service.
The successful candidate will have a real focus on delivering exceptional outcomes, managing all service issues in line with company SLAs as a minimum requirement.
Posted by Incubate Consulting • £24K/yr to £27K/yr
The Complaints Co-Ordinator will be responsible for addressing and resolving customer complaints in a timely and professional manner.
We are seeking a dedicated Complaints Co-Ordinator to join a growing team within a well-recognised financial services organisation.
The ideal candidate should have excellent communication skills, strong problem-solving abilities, and a commitment to delivering exceptional customer service.
Posted by Hays Specialist Recruitment Limited • £25K/yr to £27K/yr
My client, an award-winning financial services organisation based in the heart of Liverpool's business quarter, is seeking a professional complaints coordinator to join them on a permanent basis.
Your new company
The company pride themselves on their customer-centric approach to both internal and external clients.
Are you passionate about delivering exceptional customer service and resolving complaints effectively?
Our client, a leading organisation in the industry, is currently seeking a dynamic and dedicated individual to join their team as a Client Engagement and Complaints Officer.
As a Client Engagement and Complaints Officer, you will play a crucial role in investigating and resolving client complaints and concerns.
Posted by Fintellect Recruitment • £30K/yr to £40K/yr
My client is a newly launched lender specialising in both credit card and debit accounts - they are now looking for a Complaints Specialist to join their growing Operations team.
The role of the Complaints Handler is a hybrid role.
The successful candidate will split their time between handling customer complaints across all products, services and channels as well as corresponding administration duties that will allow for improved efficiency across the Complaints department.
As a Customer Service Manager you will be responsible for managing the customer liaison team, will implement a framework for effective complaint management, ensure that all customer complaints are thoroughly investigated, and do root cause analysis to ensure lessons are learnt from service issues.
Do you have experience leading a Customer Service/Liaison team, and a drive to progress your career?