COMPLAINTS HANDLER
Salary: £25,000
Location: Manchester City Centre - fully onsite
Hours: Mon-Fri (9am-5pm)
Contract: Permanent
Keywords: Customer Service, Problem Solving, Communication, Resolution Specialist, B2B
Our client is seeking a dedicated and detail-oriented Complaints Handler to join their dynamic team in Manchester City Centre. This role offers an exciting opportunity to be the first point of contact for both clients and internal teams, always ensuring the highest level of service. The successful candidate will have a real focus on delivering exceptional outcomes, managing all service issues in line with company SLAs as a minimum requirement. With a competitive salary of £25,000, this role is perfect for someone who thrives in a fast-paced environment and has a solution-focused approach.
- First point of contact for client service issues
- Manage service issues in line with company SLA's
- Competitive salary of £25,000
What you'll do:
As a Complaints Handler, your primary responsibility will be managing day-to-day service issues across the organisation. You'll act as the key person for receiving client service issues, ensuring they are acknowledged promptly and handled professionally. Your excellent problem-solving skills will be crucial as you thoroughly investigate these issues, liaising with both clients and internal staff. Your focus will always be on resolving these issues efficiently, within SLA, while maintaining a strong emphasis on client resolution and retention. Regular communication with the management team will also be part of your role, providing them with updates on progress. Additionally, you'll contribute to continuous improvement efforts by developing training and support tools.
- Receive and acknowledge all client service issues in line with the complaint's procedure
- Thoroughly investigate all client service issues through discussion with the client and appropriate internal staff
- Resolve all client service issues in a timely manner focused on client resolution and retention
- Understand all our client databases and systems to adequately investigate and respond to the client
- Provide regular updates to the management team on progress
- Develop training and support tools to aid improvement
What you bring:
The ideal candidate for the Complaints Handler position brings a 'can-do' attitude, strong time management skills, and a thirst for knowledge. Your excellent attention to detail and problem-solving skills will enable you to handle complex customer service issues effectively. Your exceptional communication skills will ensure clear and concise correspondence with both clients and internal stakeholders. You're confident in managing your own time and workload, able to work under pressure in a fast-paced environment. Your ability to challenge and influence at a senior level will be crucial in driving positive change within the organisation.
- Excellent attention to detail and problem-solving skills
- Exceptional written and verbal communication abilities
- Ability to manage your own time and workload confidently
- Ability to challenge and influence at a senior level
- Solution-focused approach with ability to keep clients updated throughout the process
- Collaborative mindset with experience conducting regular meetings across business units
What sets this company apart:
This is an incredible opportunity to join a multi-award-winning team that values knowledge sharing and a 'can-do' attitude. The office is fast-paced and busy, perfect for those who thrive in such an environment. They are committed to providing the resources needed for training and development, ensuring everyone can build their careers. They pride themselves on their positive and results-focused attitude, making it a truly rewarding place to work.
What's next:
Ready to take your career to the next level with this exciting Complaints Handler role? Don't hesitate! Apply today by clicking on the link! We can't wait to hear from you.
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates