Your new company
My client, an award-winning financial services organisation based in the heart of Liverpool's business quarter, is seeking a professional complaints coordinator to join them on a permanent basis.
The company pride themselves on their customer-centric approach to both internal and external clients.
Your new role
The position is being offered full time from Monday-Friday with a Hybrid model in place, working from home on Mondays and Fridays.
Working hours are 08.30-17.00pm
You will be responsible for the logging and investigation of all new complaints, ensuring compliance with policy and regulatory requirements.
Some of your duties will include but not limited to
Working closely with the Complaints and Quality Assurance Officer and Team Manager to ensure a seamless complaints process is delivered.
Speaking with dealer/ broker partners, customers, field staff, third party finance partners in order to investigate complaint points raised.
Provide information as and when required to contribute towards comprehensive reports to support investigations and suggested final responses.
Highlight any operational risks identified during the complaints handling process to the compliance team.
What you'll need to succeed
Excellent communication skills, both written and verbal
Passion for going that extra mile, providing an exemplary service to both internal and external customersStrong understanding of policies, processes and operations.Fast and accurate administration skills
Used to working in a fast-paced environment
What you'll get in return
Competitive salary at between £25,000 - £27,000 per annum
Hybrid model
Bonus payments
Progression opportunities
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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