Customer Service/Complaints Manager, COR6892
Do you have experience leading a Customer Service/Liaison team, and a drive to progress your career? Then this could be the opportunity for you!
The Role
As a Customer Service Manager you will be responsible for managing the customer liaison team, will implement a framework for effective complaint management, ensure that all customer complaints are thoroughly investigated, and do root cause analysis to ensure lessons are learnt from service issues.
The Company
The Customer Service Manager will join an established company in vehicle repair and management. The Customer Service Manager will contribute to a supportive team environment, which rewards hard work and innovative thinking.
The current work pattern is onsite based from their Wellingborough office.
Benefits
Some of the benefits on offer for the Customer Service Manager include:
- 32 days leave + your birthday off!
- Employee benefits scheme
- Holiday purchase scheme
What's Required?
The ideal candidate for the role will have some of the following:
- Experience managing a team in a customer service/complaints environment
- Experience dealing with a range of customers, clients and other parties
- Previous experience in the planning and management of KPI's
- The ability to develop a framework for effective complaint management
- Experience in the insurance industry or in a vehicle accident management environment would be beneficial
Ready to take the next step in your career? Apply now and join our client's dynamic team as a Customer Service Manager!
Customer Service Manager, COR6892
Corriculo acts as an employment agency and employment business.
#AS #ChannelC