Position: Office and Facilities Administrator/Receptionist
We are looking for an Office Administrator / Receptionist to be front of house, creating a positive first impression of the organisation through a professional and welcoming approach.
Benefits: 28 days' annual holiday plus bank holidays, Gym contribution membership (on completion of probation), cycle to work scheme (both on completion of probation), Defined Benefit pension scheme, employee assistance programme (EAP) and discount club.
We are seeking an experienced Office Coordinator to oversee the daily operations of the office and to support the HR functions.
Type: 12-month FTC
The ideal candidate will be a proactive problem-solver, with exceptional organisational skills and a passion for promoting a positive workplace culture.
This role involves a telephony-based role where you will be on the phone speaking with our customers and by email to resolve outstanding account balances.
Working as a Customer Service Advisor within our Collections team you will operate in a fast moving, customer contact center environment.
You will also be working alongside the wider collections teams and third parties to support our customers queries and come to a suitable resolution for all parties.
This role includes working on Managing customer billing workflow, admin work, answering customer emails and the occasional customer telephone call.
No sales experience required however experience in handling customer over different platforms (emails, calls etc) is essential.
Industry experience, Previous experience in call center environments, Superb customer services & communication skills, Good IT skills (especially Excel), Personable and engaging, Treating Customers Fairly.