We are seeking a dedicated and compassionate Complaints Officer to join our Social Housing team on a temporary basis.
The successful candidate will handle and resolve complaints from tenants and residents, ensuring that issues are addressed promptly and effectively.
The role requires excellent communication skills, a strong understanding of social housing policies, and a commitment to delivering high-quality customer service.
We are seeking a Complaints Resolution Team Leader to join our housing association and lead a dedicated team focused on managing complaints at stage one or stage two.
This is an exciting opportunity to make a real difference in delivering a high-quality service for our customers, ensuring that all complaints are resolved effectively, promptly, and in line with policies.
Role Purpose
As a Complaints Resolution Team Leader, you will oversee and support a team responsible for resolving complaints, ensuring targets are met and compliance is maintained.
A hybrid opportunity has arisen for a Complaints Handler to join a well-known automotive company based in Bracknell on a 3 month fixed term contract with possibility of going permanent.
This role features hybrid working and flexible hours.
This is a great opportunity to join a well-established and very supportive company.
Morgan Hunt is partnering with a leading public service organisation to recruit a Complaints Advisor.
In this role, you will provide essential support to the Dispute Resolution and Support teams by prioritising and responding to enquiries, distributing cases, following up on missing information from landlords, managing incoming documentation, and preparing case files for review.
You'll be responsible for ensuring compliance with all corporate standards throughout the case lifecycle, while maintaining strong organisational and communication skills.
We are seeking a diligent and empathetic Complaints Officer who will play a crucial role in managing and resolving resident complaints.
This position offers the opportunity to contribute to the continuous improvement of housing services by ensuring resident concerns are addressed effectively and professionally.
Hyperion Partners is recruiting on behalf of a respected housing association that is committed to providing high-quality services to its residents.
As a successful Complaints Officer, your duties will be
Act as a point of contact for residents wishing to raise a complaint or general enquiry, provide an effective front-line housing information and advice service and deal proactively with complaints and enquiries.
Mange and draft responses to enquiries from Cabinet members, MPs and Ombudsman ensuring that deadlines for responses are met, dealt with effectively and ensure high quality standards are maintained.
General
Spencer Clarke Group are working closely alongside a London Council to provide them with a Complaints Officer on a contract basis.