A hybrid opportunity has arisen for a Complaints Handler to join a well-known automotive company based in Bracknell on a 3 month fixed term contract with possibility of going permanent.
This is a great opportunity to join a well-established and very supportive company.
This role features hybrid working and flexible hours.
Responsibilities:
- Customer relationship management.
- Reviewing each complaint individually and completing investigations to fully understand the issue and follow up with next steps.
- Investigation of complex customer complaints and adherence to company policy.
- Investigation and compiling responses to complaints received from Claims Management Company
- Determining outcome and compilation of customer responses in line with company policy and standards.
- Liaison and Information gathering and collaboration with the other team members when investigating vehicle quality complaints.
- Adherence to regulatory standards and timelines.
- Collating responses to Data Subject Access Requests in line with company policy and standards.
Requirements:
- Must be able to demonstrate comfort when working in a highly regulated complaint function.
- Excellent communication skills with the ability to build relationships with customers and colleagues.
- Strong organisational skills, with the ability to prioritise and meet deadlines.
- Ability to multitask and work with speed, accuracy and efficiency.
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