Morgan Hunt is partnering with a leading public service organisation to recruit a Complaints Advisor. In this role, you will provide essential support to the Dispute Resolution and Support teams by prioritising and responding to enquiries, distributing cases, following up on missing information from landlords, managing incoming documentation, and preparing case files for review. You'll be responsible for ensuring compliance with all corporate standards throughout the case lifecycle, while maintaining strong organisational and communication skills.
Contract: 6 month FTC
Pay: up to £31000, p/a
Location: Remote
Key Responsibilities of the Complaints Advisor:
- Identifying and responding to queries from Landlords or Complainant/Representatives in line with HOS service level agreements.
- Communicate with Landlords and Complainants/Representatives using the key HOS communication channels; email, letter and telephone as required.
- Distributing cases and correspondence to relevant caseworkers and updating landlords or complainant / representatives as required.
Essential Criteria for the Complaints Advisor:
- Experience of successfully working to KPIs, conflicting demands and challenging timeframes.
- Experience of communicating effectively with internal and external stakeholders, both verbally and in writing.
- Demonstrable and successful application of strong IT skills, particularly the Microsoft Office Suite (Word, Excel, PowerPoint).
The closing date for this application is Monday 23rd September. If you match the above criteria, please apply now.
Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.