We are seeking a dedicated and proactive Complaints Resolution Officer to join our team.
You will play a key role in providing information on complaints and member enquiry cases, adhering to the Council's policies and procedures.
In this pivotal role, you will be responsible for delivering an effective complaints, enquiries, and compliments management service, ensuring our service standards are consistently met.
Our client is seeking a dedicated and detail-oriented Complaints Handler to join their dynamic team in Manchester City Centre.
This role offers an exciting opportunity to be the first point of contact for both clients and internal teams, always ensuring the highest level of service.
The successful candidate will have a real focus on delivering exceptional outcomes, managing all service issues in line with company SLAs as a minimum requirement.
Act as the first point of contact for our customers in the complaint handling process, by acknowledging complaints and informing customers of what to expect next.
General
Customer Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.
Posted by Fintellect Recruitment • £30K/yr to £40K/yr
My client is a newly launched lender specialising in both credit card and debit accounts - they are now looking for a Complaints Specialist to join their growing Operations team.
The role of the Complaints Handler is a hybrid role.
The successful candidate will split their time between handling customer complaints across all products, services and channels as well as corresponding administration duties that will allow for improved efficiency across the Complaints department.
If you are someone who enjoys making a difference and providing excellent customer service then the role of Customer Complaints Handler could be for you.
Are you looking to work for a company who truly believes in what they do?
My client focuses on tackling fuel poverty and providing support to the wider community, helping 27,000 homes across Scotland to date.