Complaints Administrator - 3 Months+ Rolling
Contract
Location
: Bracknell, Berkshire
Salary
: £140 per day
Introduction
Are you an experienced administrative professional looking to join a dynamic team within a world-renowned manufacturing organization? We have an exciting opportunity for a Complaints Administrator based in Bracknell, Berkshire. This role offers the chance to work within a supportive environment that values precision, productivity, and customer service excellence.
The Role
As a Complaints Administrator, you will play a pivotal role in managing and processing customer and third-party communications, ensuring that all inquiries and complaints are handled efficiently and accurately. This position demands a meticulous attention to detail and the ability to work to strict deadlines. You will be part of a small but capable team, tasked with maintaining high standards of customer service and regulatory compliance.
Key Responsibilities:
- Logging Communications: Accurately record inbound communications from customers and third parties, ensuring proper classification and acknowledgment.
- Customer Enquiries: Respond to customer inquiries via email using standardized templates.
- Complaint Documentation: Document customer complaints thoroughly, capturing all relevant details for further investigation.
- Record Maintenance: Update customer records with all received and sent documents, ensuring all interactions are properly noted.
Required Skills and Experience:
- Proficiency with office software, including email, spreadsheets, and databases.
- Strong organizational, prioritization, and time management skills.
- Exceptional attention to detail.
- Ability to work under pressure and meet regulatory deadlines.
Desirable Skills and Experience:
- Previous experience in a customer-facing role within the motor finance industry is advantageous.
About You
The ideal candidate for this role is someone who thrives in a busy, fast-paced environment. You will have a proven track record of administrative excellence and possess a keen eye for detail. Your ability to manage multiple tasks simultaneously while maintaining high productivity will be crucial. Additionally, you will be a team player who can communicate effectively and handle customer interactions with professionalism and empathy.
Personal Attributes:
- Detail-Oriented: Your meticulous nature ensures that no detail goes unnoticed.
- Organized: You excel in managing your time and prioritizing tasks effectively.
- Calm Under Pressure: You maintain composure and productivity, even when facing tight deadlines.
- Customer-Focused: You handle all customer interactions with a high level of care and professionalism.
The Offer
Join a globally recognized manufacturing leader and enjoy a competitive daily rate of £140. While there is no contractual right to work from home, we offer the flexibility to request remote work for up to 50% of the working days in any one month, provided there is no business requirement to be in the office. This role provides an excellent opportunity to grow within a supportive and dynamic team, making a significant impact on our customer service operations.
Benefits Include:
- Competitive daily rate of £140.
- Flexible working arrangements.
- Opportunity to work with a globally recognized brand.
- Supportive and inclusive team environment.
Apply Now
If you are ready to take on this exciting role and make a difference in our customer service team, we want to hear from you! Apply now to join a world-renowned manufacturer and be a part of our commitment to excellence.
To Apply: Please submit your CV