Using previous technical knowledge and documentation analyze desktop hardware (desktop hardware may include but not be limited to desktops, laptops, tablets, printers, monitors, scanners, multifunctional printers, switch boxes, conferencing devices and specialist custody and force control room equipment) and application software faults raised via the ICT Service Desk.
Document fixes for use by others within a knowledge base system.
Collate relevant information and diagnoses to assist in the verification of the fault in order that the necessary action may be taken to restore service to the user of BCH system.
IT skills and operational skills in the use of Liquid Logic.
The successful applicant will have responsibility for providing business support for the team including: supporting the team with Sefton Liquid Logic database, typing, telephone duties, note taking in a variety of operational meetings, co-ordinating the gathering of information from other agencies to support the manager and any other admin duties within the team.
Excellent communication and interpersonal skills are essential.
Posted by Hays Specialist Recruitment Limited • £150/day to £180/day
They require a hardware break-fix engineer to assist them on a 10-month contract initially.Pending necessary vetting, this role should take you from October 2024 through to August 2025.You should have no issues with travel, and have a valid driver's license, due to required travel a few times per year for audits.
Your new company and role
This role is with a managed service provider, who are currently working with a major finance sector client based in Edinburgh.