Job Title: level 1/1.5 support
Location: , Mossmorran - Scotland
Start Date:30th September
Duration: 6 month contract
Rate: £115 per day via umbrella as role is inside IR35
Key Responsibilities:
- Provide technical support and troubleshooting for end-user devices, including hardware and software issues.
- Manage and support Windows 10/11 environments and related software and applications.
- Support and troubleshoot mobile devices, particularly BlackBerry and iPhones.
- Build, configure, replace, and troubleshoot EUC (End User Computing) hardware components.
- Perform data backup and recovery tasks.
- Work within virtual, MDM (Mobile Device Management), and VPN environments.
- Maintain accurate records of work performed and ensure clear, effective communication with end users.
- Adhere to ITIL processes and work within an ITIL environment.
Skillset required
Good general understanding of IT principles such as Networks, Hardware and Domains
Working knowledge of leading software packages such as MS Office and Lotus Notes
Good working knowledge of Windows 10/11 and related software and applications
Good experience in End User device hardware and software troubleshooting
Knowledge of mobile devices, in particular Blackberry and iPhones
Experience with building, configuring, replacing and troubleshooting EUC hardware components
Good Experience in Data Backup Techniques
Familiarity with virtual , MDM and VPN environments
Familiarity with Microsoft SCCM would be advantageous
CompTIA A+, MCP/MCSE are desirable certifications
DELL Certification desirable
Knowledge of ITIL and experience of working within an ITIL environment would be beneficial
Exceptional customer facing skills
Able to communicate clearly and effectively with end users
Logical and analytical approach to work
Accurate record keeping
Able to work unsupervised
Good timekeeper
Intense focus on quality work
Productive and Efficient
Good probability that contract will be extended after 6 months due to volume of work.
If you have the suitable skillset, apply now!