Job Description: L1 Support Engineer (On-Site)
Position: L1 Support Engineer – Laptop Repair
Location: Inverness
Contract Type: Temporary, Project-based
Estimated Duration: One Month
Volume of Work: 589 laptops to be checked and repaired
Rate: £120 per day via umbrella (Inside IR35)
Job Overview:
Our client are seeking a Level 1 (L1) Support Engineer to provide on-site hardware repair and maintenance in Inverness. The role primarily involves inspecting and repairing loose hinges on EliteBook 830/840 G7 and G8 models. You will work under the guidance of a site contact to check all affected laptops, some stored and others in use, and perform necessary hinge tightening where required.
Responsibilities:
- Inspect and repair EliteBook 830/840 G7 and G8 laptop hinges on-site.
- Tighten loose hinges by removing and reassembling the display assembly, bezel, and hinge cover.
- Maintain accurate records of laptops checked and repaired.
- Collaborate with on-site contacts for guidance and logistics.
- Handle laptops stored in various locations across the site and in situ.
- Ensure compliance with safety and repair standards.
Skills and Qualifications:
- Technical Knowledge:
Experience with laptop repair, specifically with EliteBook models or similar devices.
- Problem Solving:
Ability to identify and resolve hardware issues related to laptop hinges.
- Manual Dexterity:
Proficiency in handling delicate hardware components.
- Attention to Detail:
Careful disassembly and reassembly of laptops.
- Communication:
Ability to provide updates and feedback to site contacts and technicians.
Additional Information:
- Estimated volume of laptops:
589 units.
- Work Scope:
Repair involves tightening 3 screws on each hinge, requiring the removal of the display assembly, bezel, and hinge cover.
- Previous Experience:
Similar hinge issues have been observed at other customer sites but not on this scale.
If you have the relevant laptop repair experience and are capable of working on-site to handle high-volume hardware repair tasks, we encourage you to apply.