As a Divisional Communications Officer, your role will be to help spread the word and the key messages of the charity, to help best support the projects that they run for those that need it the most.
This role is supporting colleagues across the Sothern England, covering Bedfordshire, Berkshire, Buckinghamshire, Dorset, Hampshire and Oxfordshire..
Reporting into the Media Manager, you'll work as part of a team to develop stories, campaigns and high-profile media events.
Customer Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.
Main Duties
Act as the first point of contact for our customers in the complaint handling process, by acknowledging complaints and informing customers of what to expect next.
Role summary - The company is seeking a highly skilled and customer-focused individual to join their Complaints Centre of Excellence as a Complaints Officer.
The successful candidate will become an integral part of a team committed to enhancing customer satisfaction and loyalty.
This pivotal role is dedicated to resolving customer complaints both orally and in writing, ensuring a timely and fair resolution.
Our client is in search of experienced Senior Complaints Officer to adeptly manage and resolve Stage 2 complaints.
This role demands the ability to conduct thorough investigations, render impartial decisions, and effectively communicate outcomes to all involved parties.
Strong interpersonal skills and a knack for creative problem-solving are imperative for fostering productive collaborations with external partners and addressing unique challenges..
The Senior Complaints Officer is dedicated to resolving customer complaints, both orally and in writing, in a timely manner.
To support customers through the final stages of the internal complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
They are also responsible for ensuring that issues that could affect other customers are identified and fed back.
Benefits: Competitive Salary, Pension Scheme, Discretionary Bonus (based on individual and company performance), Life Cover (4x basic salary), 22 days holiday (increases with each year of service up to limit of 25 days), Perkbox, Dental Scheme, Volunteering days, Cycle to Work Scheme etc.
The Company: Bamboo is an award-winning fintech - new in design and spirit but at the same time a mature consumer finance business.